Refund and Returns Policy

Refund Policy for Online Courses Sales Portal

At SDN Technology(, we strive to provide our customers with high-quality online courses and excellent service. We want you to be fully satisfied with your purchase. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations.

  1. Refund Eligibility:
  • Refunds will only be considered within 15 days from the date of purchase.
  • To be eligible for a refund, the course must be:
    • Unused – meaning no modules or lessons have been accessed.
    • Within the specified refund period.
  • Refunds do not apply to courses that have been partially or fully completed.
  • Refunds will not be granted for purchases made through third-party platforms or retailers. Customers must request refunds directly from SDN Technology.
  1. Refund Procedure:
  • To request a refund, customers must contact our customer support team at and provide the following details:
    • Order number
    • Course name
    • Reason for requesting a refund
  • Our customer support team will review the request and determine if it meets the eligibility criteria.
  • If the request is approved, the refund will be processed using the original method of payment within 5 business days.
  1. Non-refundable Items:
  • Certain items are not eligible for refunds, including but not limited to:
    • Courses purchased outside the specified refund period.
    • Courses that have been partially or fully completed.
    • Courses purchased through third-party platforms or retailers.
  1. Exceptions:
  • In exceptional circumstances, such as technical issues or course content discrepancies, we may consider refund requests on a case-by-case basis.
  • Refunds for such cases will be granted at the sole discretion of SDN Technology management.
  1. Course Content Updates:
  • We reserve the right to modify, update, or discontinue any course content without prior notice.
  • Such updates or modifications will not entitle customers to a refund unless the course becomes entirely unavailable.
  1. Contact Information:
  • For any questions or concerns regarding our refund policy, please contact our customer support team at
  1. Changes to Refund Policy:
  • SDN Technology reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing our courses, you acknowledge that you have read, understood, and agreed to our refund policy. We encourage you to contact us with any questions before making a purchase.

SDN Technology reserves all rights not expressly granted herein.

Last Update: 3rd March 2024

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